We have resolved issues which caused some Hubspot customers' feeds to go into an unauthorized state, and for feeds that were unaffected today, data processing has returned to normal. Customers whose feeds have already gone into an unauthorized state will need to reauthenticate. The Crossbeam application includes a clear error message that states, "We failed to authenticate with HubSpot on your behalf. In Settings, you can reauthenticate with HubSpot to resume data syncing." Our CS team is standing by to help as well.
Posted Oct 24, 2023 - 17:45 EDT
Investigating
We are currently experiencing intermittent failures with some customers' Hubspot feeds. This manifests in some cases as delayed data processing, and in other cases as authentication errors. We are actively working with Hubspot to identify the root cause and resolve this issue. In some cases customers have been able to remediate this themselves by reauthenticating with Hubspot. We will provide updates as they become available.